Privacy Policy

Introduction

novadrive AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our restaurant supply vendor comparison platform and services.

As a company based in Germany, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all users of our website and services.

Data Controller Information

The data controller responsible for your personal data is:

Data Collection

The data we collect depends on how you interact with our services. We collect information that you provide directly to us, as well as information that is automatically collected when you use our platform.

Information You Provide

• Contact information (name, email address, phone number)
• Business information (restaurant name, address, business type)
• Account credentials and profile information
• Communications with our support team
• Feedback, reviews, and survey responses
• Payment information (processed by third-party payment providers)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, search queries)
• Location data (approximate location based on IP address)
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

Service Provision

• Providing access to our vendor comparison platform
• Processing and responding to your enquiries
• Facilitating connections between restaurants and suppliers
• Customising your user experience
• Processing payments and managing accounts

Communication and Support

• Sending service-related notifications and updates
• Providing customer support and technical assistance
• Responding to your questions and feedback
• Sending marketing communications (with your consent)

Analytics and Improvement

• Analysing platform usage to improve our services
• Conducting research and development
• Monitoring and preventing fraud or misuse
• Ensuring platform security and integrity

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide our services to you
• Legitimate Interest: Improving our services, security, and business operations
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With suppliers in our network when you express interest in their services
• With service providers who assist us in operating our platform
• With professional advisers (lawyers, accountants, consultants)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with business transfers or acquisitions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. The retention period depends on the type of data and the purpose for which it was collected:

• Account information: Retained while your account is active and for 7 years after closure
• Communication records: Retained for 3 years for customer service purposes
• Usage data: Retained for 2 years for analytics and improvement purposes
• Marketing data: Retained until you withdraw consent or for 3 years of inactivity
• Legal compliance data: Retained as required by applicable laws

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the contact section below. We will respond to your request within one month.

International Data Transfers

We primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Appropriate technical and organisational measures

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law.