Privacy Policy

Last updated: January 2026

Data Controller Information

novadrive d.o.o. ("we", "our", or "us") is the data controller responsible for your personal information. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Data Controller Details:
Company: novadrive d.o.o.
Address: Čopova ulica 58, 1004 Ljubljana, Slovenia
Registration Number: 8523697415
VAT Number: SI85361472
Email: privacy@novadrive.world
Phone: +386 17721232

Data Collection

We collect and process various types of personal data to provide our fitness business analytics services effectively. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

The personal data we collect may include:

• Contact Information: Name, email address, phone number, company name, and business address
• Account Information: Username, password, and account preferences when you register for our services
• Business Information: Details about your fitness business, gym operations, and specific analytics requirements
• Technical Information: IP address, browser type, operating system, device information, and website usage data
• Communication Data: Records of correspondence, support requests, and feedback you provide to us
• Analytics Data: Information about how you use our platform and services, including feature usage and performance metrics

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We process your personal information for the following purposes:

• Service Provision: To deliver our fitness business analytics services, maintain your account, and provide customer support
• Communication: To respond to your enquiries, send service updates, and provide technical support
• Improvement: To enhance our services, develop new features, and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect our services, prevent fraud, and ensure the security of your data
• Marketing: With your consent, to send you information about our services and industry insights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our services contract
• Legitimate Interests: For business operations, service improvement, and security purposes
• Consent: For marketing communications and certain cookies (where required)
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party providers who assist us in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing purposes

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are as follows:

• Account Data: Retained while your account is active and for 2 years after account closure
• Contact Information: Retained for 3 years after last contact for business relationship purposes
• Analytics Data: Aggregated and anonymised data may be retained indefinitely for service improvement
• Legal Records: Retained as required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

Privacy Contact:
Email: privacy@novadrive.world
Phone: +386 17721232
Address: novadrive d.o.o., Čopova ulica 58, 1004 Ljubljana, Slovenia

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated. In Slovenia, the supervisory authority is the Information Commissioner (Informacijski pooblaščenec).